When considering a new global payroll provider, it’s important to identify a vendor that offers a dedicated support team to work with throughout the project lifecycle. This helps ensure a successful and smooth transition from implementation to ‘business as usual.’ The titles may change, but this group should include members from, but not limited to, the following teams: Implementation, Operations, Project Management, Client Account Management, Treasury and Business Analysts.
A comprehensive project plan should be completed at the start of each country’s implementation and resources should be allocated to ensure full completion of each activity. Resources should be tracked through the provider’s risk management and appropriate mitigation (prioritization of resources) applied where necessary by senior management.
Below is a brief description of the roles undertaken by a dedicated global payroll services support team:
In Country Partner (ICP)
Payroll Operations Lead
Client Account Manager
Chief Operating Officer (COO)
Global Implementation Director
Head of Project Management Office
In the end, success and failure in a global payroll implementation project is often a function of the provider chosen and how that determination is made. With an experienced team in place, focused preparation and a steady pace, everyone involved can not only finish this race, but finish strong.
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