April 20, 2022

Associate Service Delivery Manager (Hybrid)

Are you looking for an exciting development opportunity within a highly successful global payroll services business? Are you looking to take your career to the next level by driving success through our values of Respect, Integrity, Teamwork, Accountability, Diversity and Community? Do you have a strong work ethic, global mindset and the desire to help build a great culture?


iiPay, winners of the Global Payroll Supplier of the Year award 2020 is a high growth, innovative company, based in US, Europe and Singapore recognized for delivering an outstanding customer experience and service levels. Our payroll managed service is underpinned by our market leading global payroll management system delivering a unique client experience and value-added services.


iiPay has a unique opportunity to develop into a Service Delivery Manager who wants to have full ownership and accountability for building and maintaining client relationships with our global customer base to help drive to our goal of ‘Paying the Planet’.


Role Overview


Our highly motivated and engaged team members are at the heart of our success!  This role requires being responsible for managing iiPay’s relationship with our clients and ensuring we deliver the highest level of payroll service to our global client base. This is a highly visible role and you will need to build strong relationships with many stakeholders within the business.


The successful candidate requires experience in client service management and the ability to demonstrate a proven track record in the following areas:


Client Service Management.

  • Managing and maintaining payroll services to a range of
  • To act as a first point of contact and support to clients in order to establish and maintain trusted relationships with key personnel of the
  • Provide an excellent customer service experience for our clients and support in establishing and maintaining healthy client
  • Identifying and managing opportunities for client growth.
  • Manage communication flow between Operations, Finance, and other functional groups regarding Client Support operations and
  • Focus on continuous improvement by uncovering payroll delivery opportunities for improvement and developing/administering solutions that benefit all areas of the


Support Management.

  • To oversee the provision of support services to clients by effectively communicating and understanding the client
  • Work with the product development team, providing feedback and guidance to future requirements for the global payroll management systems and tools that are identified during client
  • Identify opportunities to improve payroll process and support Operations team in implementing process improvement steps.
  • Work as a key part of the Payroll Operations team to manage and own the quarterly client governance
  • Work alongside the Treasury and Finance teams to address critical funding and payment queries.
  • Partner with the Professional Services team to support with new client and payroll transitions
  • Managing client challenges and escalations to ensure a timely
  • Guiding and advising the client on best practices and process improvements. Support the wider Operations Team, review, and develop internal
  • Make decisions and provide input/recommendations on team processes to Payroll Operations Managers as well as other department


What are we looking for in you?


  • A confident individual with experience in a client management role in a service delivery
  • The ideal candidate will have 2-3 years’ experience within the payroll industry.
  • Demonstrated ability to be a strong team player who lives iiPay’s Core Values of respect, integrity, teamwork, diversity, accountability, and community.
  • Motivated self-starter able to effectively manage own workload.
  • An understanding of service contracts and ability to build trusted relationships with C – level and operational leaders in international
  • Demonstrated leadership and excellent verbal and written communications skills including the ability to effectively present and influence across multiple teams and levels to meet client requirements. Great communication and presentation skills are essential.. Excellent listening and effective negotiations skills are critical to this role.
  • Experience of working with international clients both small and large (FTSE & Fortune 500). An understanding and experience of working with many cultures and time zones and a willingness to go above and beyond to meet the needs of each party located within different time zones will prove essential for the successful candidate.
  • Proven ability to manage multiple clients and client projects while demonstrating strong discipline, professional diligence and attention to detail.
  • Highly motivated and driven professional, with excellent proactive attitude, commitment and a determined approach. Ability to demonstrate a track record of delivering high levels of customer satisfaction and account retention.
  • The successful candidate focused on client success and committed to doing all that is required to put iiPay in the best possible position to deliver an excellent customer service experience. You will be confident in working with a number of client accounts, ensuring that the wider iiPay team understand the client’s strategic needs, delivering practical day-to-day support and being the driving force behind certain small projects and key


What we can offer you? 


As well as offering you the opportunity to be innovative and ambitious, iiPay believe in offering a competitive salary, generous benefit package and a great culture and employee engagement initiatives, not to mention our other benefits below!


  • Competitive salary and Cafeteria package
  • Monthly free breakfasts
  • Continuous development and financial assistance for education and professional memberships
  • Great company events!
  • Friendly working environment
  • Flexible working
Apply for job