Are you looking for an exciting opportunity to be a leader within a highly successful global payroll services business?
Are you an innovative and experienced Manager? Are you looking to take your career to the next level by driving success through our values of Respect, Integrity, Teamwork, Accountability, Diversity and Community?
Do you have a strong work ethic, global mindset and the desire to help build a great team and culture?
iiPay is a high growth, innovative company, focused on delivering an outstanding customer experience and service levels. Our payroll managed service is underpinned by our market leading global payroll management system delivering a unique client experience and value-added services.
iiPay has a unique opportunity for a highly experienced and motivated Payroll Operations Manager who, as we increase our market share and expand globally, wants to take on the responsibility of building a team to implement and deliver payrolls to our global clients to help drive to our goal of ‘Paying the Planet’.
To build, supervise and manage a team to implement and deliver international payrolls for a range of global businesses. The role will see you working closely with a large number of clients on a day-to-day basis in order to professionally deliver a quality payroll service. The Country Manager will collaborate with the US and UK based payroll teams to successfully service the full iiPay client portfolio. This is a highly visible role with responsibility for building this team and expansion from the ground up, in new location and for its success.
The successful candidate requires minimum 5 years of experience and the ability to demonstrate a proven track record in the following areas:
Payroll delivery and service level management
Implement and Delivery of accurate and compliant payroll processing for global clients. The ability to co-ordinate and deliver on a variety of client requirements.
Recruit the very best talent for this new operation, Manage, lead and develop a high performing team. Offer full support and advice to the team on all aspects of global payroll and software systems. Mentor team members in regard to our company culture, values and vision.
Deliver client service with excellence as standard. Build client relationships to achieve our service performance levels on a weekly, monthly and annual basis and exceed client expectations. Managing and delivering client payrolls against the agreed schedule, including the implementation of new client payrolls – communicating directly with clients and external third parties in order to deliver an exceptional customer experience.
Systems & Analytical
Excellent solutions experience, advanced excel skills and high analytical skills with the ability to suggest, improve and execute on current and future systems and processes.
Individually, and as a team member, lead projects to improve the systems, processes and payroll delivery environment with the goal of maximising the efficiency and accuracy of our client interactions and ensuring a high level of client satisfaction. Design, operate, monitor and improve all end to end processes. Driven to automate complex and/or manual operations.
Managing and maintaining clear and informative communications to clients, our partners, management, implementation team and client account managers. Providing timely, insightful and consistent reporting to key stakeholders.
Escalation and problem resolution
Owning, managing and resolving client escalations, seeking help and advice where needed. Working with the payroll provider management team to enhance and develop the processes and outcomes for our partner network.
The successful candidate will have a minimum 5 years of experience in a multi-client, complex Multinational payroll environment, managing a diverse team to deliver exceptional client service,
Proven track record of building and managing teams, including talent acquisition, retention and growth of the team
Demonstrated ability to develop and execute an operational plan to achieve the desired business results.
Experience working for a global company and managing shared services.
Is assertive, decisive, with the ability to work under pressure in an extremely fast paced environment.
High level of spoken and written English essential and additional languages an advantage
Analytical in nature and an excellent problem solver.
Can demonstrate ability to build strong relationships.
Flexibility to work across multiple time zones and travel, where required.
Experienced in managing budgets.
Proven track record of delivering International payrolls and achieve strict service level agreements and working with multiple payroll organisations.
Experience of working with international clients both small and large (FTSE & Fortune 500), demonstrating the ability to communicate clearly and gain trust with your client contacts.
Highly motivated and driven professional, with excellent communication skills and a track record of delivering high levels of customer satisfaction.
Experience of working within a regulated (ISAE 3402 / SSAE 16) service delivery environment.