Are you looking for an exciting opportunity to be a leader within a highly successful global payroll services business? Are you looking for a possibility to well establish your client-oriented mindset and German payroll knowledge? Are you looking to take your career to the next level by driving success through our values of Respect, Integrity, Teamwork, Accountability, Diversity, and Community? Do you have a strong work ethic, global mindset, and the desire to help build a great culture?
iiPay, winners of the Global Payroll Supplier of the Year award 2020 is a high-growth, innovative company, based in US, Europe, and Singapore recognized for delivering an outstanding customer experience and service levels. Our payroll managed service is underpinned by our market-leading global payroll management system delivering a unique client experience and value-added services.
iiPay has a unique opportunity for a highly experienced and motivated German Payroll Administrator who wants to be part of this rapidly expanding business, taking on the responsibility of day-to-day communication and the delivery of timely, accurate, and compliant payrolls for our clients, to help drive to our goal of ‘Paying the Planet’.
All our roles can be performed remotely with occasional visits to the office as requested by your manager. Where we have office locations, our team members are welcome to work: remotely, on a hybrid basis or fully office based as they wish.
Our highly motivated and engaged team members are at the heart of our success! This role requires working closely with several clients daily to professionally deliver a quality payroll service; from receipt of the payroll instructions to working with an in-house Payroll Team to produce final payroll reports. The candidate will need to recruit their analytical skills to review and validate data prior to employing strong communication skills to interact with the client to gain payroll approval.
The successful candidate should be fluent in German and English and requires the ability to focus on the delivery of the following areas:
Payroll delivery and service level management
Working closely with Payroll Associates to ensure the delivery of accurate and compliant payrolls in line with agreed deliverables.
Scheduling and time management
Managing and delivering payroll administration activities against the agreed schedule supporting the payroll associates in meeting or exceeding the client deadlines. Escalate issues with the payroll associates when required.
The successful candidate will have a relentless focus on maintaining a high customer satisfaction rating. Individually, and as a team member, strive to improve the systems, processes, and payroll delivery environment to maximise the efficiency and accuracy of our client contracts.
Managing and maintaining clear and informative communications to clients, our partners, and internally to the wider team and our Client Service Managers.
Country legislation knowledge
Ability to learn about the local law requirements out of co-operation with our Payroll Team to further improve yourself and make the process as smooth as possible.
Owning or contributing to specific company projects such as improving and/or changing systems, processes, or functions within the business.
Escalation and problem resolution
Manage and resolve client escalations, seeking help and advice where needed. Work with the payroll associates, management team and systems to enhance and develop the processes and outcomes.
Your core activities will include:
What are we looking for in you?
What we can offer you?
As well as offering you the opportunity to be innovative and ambitious, iiPay believe in offering a competitive salary, generous benefit package and a great culture and employee engagement initiatives, not to mention our other benefits below!
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