The successful candidate should be fluent in German and English and requires the ability to focus on the delivery of the following areas:

Payroll delivery and service level management

Working closely with Payroll Associates to ensure the delivery of accurate and compliant payrolls in line with agreed deliverables.

Scheduling and time management

Managing and delivering payroll administration activities against the agreed schedule supporting the payroll associates in meeting or exceeding the client deadlines. Escalate issues with the payroll associates when required.

Operational excellence

The successful candidate will have a relentless focus on maintaining a high customer satisfaction rating. Individually, and as a team member, strive to improve the systems, processes, and payroll delivery environment to maximise the efficiency and accuracy of our client contracts.

Communication

Managing and maintaining clear and informative communications to clients, our partners, and internally to the wider team and our Client Service Managers.

Country legislation knowledge

Ability to learn about the local law requirements out of co-operation with our Payroll Team to further improve yourself and make the process as smooth as possible.

Project delivery

Owning or contributing to specific company projects such as improving and/or changing systems, processes, or functions within the business.

Escalation and problem resolution

Manage and resolve client escalations, seeking help and advice where needed. Work with the payroll associates, management team and systems to enhance and develop the processes and outcomes.

Your core activities will include:

• Management of data processing and ensuring the quality and accuracy of payrolls based in Germany
• Review and resolve any outstanding payroll queries or requests by working directly with our clients and local Payroll Team
• Collaborate with your peers to review payroll processes and identify opportunities to improve the processes in place.
• Work with Payroll Operations Manager to implement new processes and create a more efficient working environment.

What are we looking for in you?

• Experience working in a ‘Business Process’ orientated environment is highly beneficial yet not required
• Proven experience in an administration position with client ‘facing’ responsibilities is essential to the role.
• Strong written and verbal communication skills are needed.
• The ability to demonstrate analytical and problem-solving skills will prove incredibly beneficial to the candidate.
• Intermediate Excel skills such as pivot tables, v-look up’s etc. are beneficial for this role.
• You will have excellent language skills and be fluent in German and English

What we can offer you?

As well as offering you the opportunity to be innovative and ambitious, iiPay believe in offering a competitive salary, generous benefit package and a great culture and employee engagement initiatives, not to mention our other benefits below!

• Competitive salary and Cafeteria package
• Monthly free breakfasts
• Continuous development and financial assistance for education and professional memberships
• Great company events!
• Friendly working environment