Our highly motivated and engaged team members are at the heart of our success! This role requires working closely with several clients daily in order to professionally deliver a quality payroll service; from receipt of the payroll instructions, to working with a number of in-country third-parties to produce final payroll reports. The candidate will need to recruit their analytical skills to review and validate data prior to employing strong communication skills to interact with the client in order to gain payroll approval.
Key objectives of the role
The successful candidate requires minimum 1 year of experience in a customer focussed, administrative role in order to deliver on the following areas:
Payroll delivery and service level management
Delivering accurate and compliant payroll processing for a group of assigned clients and payrolls, co-ordinating the client’s requirements and managing the process with our trusted in-country payroll network.
Scheduling and time management
Managing and delivering client payrolls against the agreed schedule – communicating directly with clients and ICPs in order to meet or exceed the client deadlines. Escalating issues within client and iiPay to meet and exceed the agreed service level agreement.
The successful candidate will have a relentless focus on maintaining a high customer satisfaction rating. Individually, and as a team member, strive to improve the systems, processes and payroll delivery environment to maximise the efficiency and accuracy of our client contracts.
Managing and maintaining clear and informative communications to clients, our partners and internally to the wider team and our Client Service Managers.
Country legislation knowledge
Take responsibility for understanding client requirements in a group of countries through the development of detailed knowledge of the statutory processes for those countries.
Owning or contributing to specific company projects such as improving and/or changing systems, processes or functions within the business.
Escalation and problem resolution
Owning, managing and resolving client escalations, seeking help and advice where needed. Working with the payroll provider management team to enhance and develop the processes and outcomes for our partner network.
Your core activities will include:
Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.
If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.
This website uses Hubspot to collect anonymous information such as the number of visitors to the site, and the most popular pages.
Keeping this cookie enabled helps us to improve our website.
Please enable Strictly Necessary Cookies first so that we can save your preferences!