Our highly motivated and engaged team members are at the heart of our success!  This role requires working closely with several clients daily in order to professionally deliver a quality payroll service; from receipt of the payroll instructions, to working with a number of in-country third-parties to produce final payroll reports. The candidate will need to recruit their analytical skills to review and validate data prior to employing strong communication skills to interact with the client in order to gain payroll approval.

Key objectives of the role

The successful candidate requires minimum 1 year of experience in a customer focussed, administrative role in order to deliver on the following areas:

Payroll delivery and service level management

Delivering accurate and compliant payroll processing for a group of assigned clients and payrolls, co-ordinating the client’s requirements and managing the process with our trusted in-country payroll network.

Scheduling and time management

Managing and delivering client payrolls against the agreed schedule – communicating directly with clients and ICPs in order to meet or exceed the client deadlines. Escalating issues within client and iiPay to meet and exceed the agreed service level agreement.

Operational excellence

The successful candidate will have a relentless focus on maintaining a high customer satisfaction rating. Individually, and as a team member, strive to improve the systems, processes and payroll delivery environment to maximise the efficiency and accuracy of our client contracts.

Communication

Managing and maintaining clear and informative communications to clients, our partners and internally to the wider team and our Client Service Managers.

Country legislation knowledge

Take responsibility for understanding client requirements in a group of countries through the development of detailed knowledge of the statutory processes for those countries.

Project delivery

Owning or contributing to specific company projects such as improving and/or changing systems, processes or functions within the business.

Escalation and problem resolution

Owning, managing and resolving client escalations, seeking help and advice where needed. Working with the payroll provider management team to enhance and develop the processes and outcomes for our partner network.

Your core activities will include:

• Management of an allocation of international payrolls, including data processing and quality and accuracy reviews.
• Review and resolve any outstanding payroll queries or requests by working directly with our clients and international third-party partners.
• Maintaining accurate online document libraries for your clients, updating with new versions and providing a clear summary of updated information.
• Collaborate with your peers to review payroll processes and identify opportunities to improve the processes in place.
• Work with your team leader to implement new processes and create a more efficient working environment.