March 07, 2023

International Payroll Associate

Are you looking for an exciting opportunity to join a highly successful, global business?  Are you focused and hard-working with the ability to be innovative?  Are you looking to build a career and develop knowledge in a niche market?  If our values of Respect, Integrity, Teamwork, Accountability, Diversity and Community resonate with you come and look further at iiPay.  If you have a strong work ethic, global mindset and the desire to be part of a great culture come and look at iiPay.


iiPay, winners of the Global Payroll Supplier of the Year award 2020 is a high growth, innovative company, based in US, Europe and Singapore recognized for delivering an outstanding customer experience and service levels. Our payroll managed service is underpinned by our market leading global payroll management system delivering a unique client experience and value-added services.


iiPay is looking for an International Payroll Associate to join our growing team who wants to be part of this rapidly expanding business, taking on the responsibility of day-to-day communication and the delivery of timely, accurate and compliant payrolls for our clients, helping us to achieve our goal of ‘Paying the Planet’.


All our roles can be performed remotely with occasional visits to the office as requested by your manager. Where we have office locations, our team members are welcome to work: remotely, on a hybrid basis or fully office based as they wish.


Role overview


Our highly motivated and engaged team members are at the heart of our success!  The successful candidate will be responsible for the delivery of International payrolls for a range of global businesses.


The candidate will work closely with several clients daily in order to professionally deliver a quality payroll service; from receipt of the payroll instructions, to working with a number of in-country third parties to produce final payroll reports. The candidate will need to recruit their analytical skills to review and validate data prior to employing strong communication skills to interact with the client in order to gain payroll approval. This role will see the candidate collaborate with iiPay’s wider payroll team based in the US to service a wide range of global clients.


This position is remote based in Mexico.


The successful candidate requires experience, skills and a proven track record in the following areas:


Payroll delivery and service level management

Delivering accurate and compliant payroll processing for a group of assigned clients and payrolls, co-ordinating the client’s requirements and managing the process with our trusted in-country payroll network.

Scheduling and time management

Managing and delivering client payrolls against the agreed schedule – communicating directly with clients and ICPs in order to meet or exceed the client deadlines. Escalating issues within client and iiPay to meet and exceed the agreed service level agreement.

Operational excellence

The successful candidate will have a relentless focus on maintaining a high customer satisfaction rating. Individually, and as a team member, strive to improve the systems, processes and payroll delivery environment to maximise the efficiency and accuracy of our client contracts.


Managing and maintaining clear and informative communications to clients, our partners and internally to the wider team and our Client Service Managers.

Country legislation knowledge

Take responsibility for understanding client requirements in a group of countries (Mexico and LATAM mainly) through the development of detailed knowledge of the statutory processes for those countries.

Project delivery

Owning or contributing to specific company projects such as improving and/or changing systems, processes or functions within the business.

Escalation and problem resolution

Owning, managing and resolving client escalations, seeking help and advice where needed. Working with the payroll provider management team to enhance and develop the processes and outcomes for our partner network.


Your core activities will include:

  • Management of an allocation of international payrolls, including data processing and quality and accuracy reviews.
  • Review and resolve any outstanding payroll queries or requests by working directly with our clients and international third-party partners.
  • Maintaining accurate online document libraries for your clients, updating with new versions and providing a clear summary of updated information.
  • Collaborate with your peers to review payroll processes and identify opportunities to improve the processes in place.
  • Work with your team leader to implement new processes and create a more efficient working environment.


What we are looking for in you 


  • English business level required, and Spanish.
  • Experience working in Mexican payroll and ‘Business Process’ orientated environment is required.
    • Payroll experience must include withholding determination, tax payments and submissions, and social security administration.
  • 3+ years of client management and communication experience is desirable.
  • Strong written and verbal communication skills are essential.
  • The ability to demonstrate analytical and problem-solving skills will prove incredibly beneficial to the candidate.
  • Intermediate Excel skills are a requirement for this role.
  • An individual with experience working in a controlled business environment, familiar if Data Security practices determined under ISAE 3402 and ISO 27001:2013.
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