September 21, 2022

International Payroll Team Leader

Are you looking for an exciting opportunity to be a leader within a highly successful global payroll services business? Are you an innovative and experienced International Payroll Team Leader?  Are you looking to take your career to the next level by driving success through our values of Respect, Integrity, Teamwork, Accountability, Diversity and Community? Do you have a strong work ethic, global mindset and the desire to help build a great culture?

 

iiPay, winners of the Global Payroll Supplier of the Year award 2020 is a high growth, innovative company, based in US, Europe and Singapore recognized for delivering an outstanding customer experience and service levels. Our payroll managed service is underpinned by our market leading global payroll management system delivering a unique client experience and value-added services.

 

The International Payroll Team Leader will be responsible for ensuring our clients receive exceptional service and support. The team lead will support their team of associates in all aspects of payroll, administration and client interactions and will also be responsible for coaching and developing their team.

 

Additionally, the Team Leader will facilitate communication, proactively identify issues, lead issue resolution, help complete root cause analysis and provide guidance and support to the wider team. The Team Leader will also liaise between the internal groups working on current Payroll needs which impact clients. The successful team leader will be proactive and passionate about exceeding clients expectations whilst helping to build a high performing team.

Requirements:
  • Line Management of a team of International Payroll Associates ensuring every person is coached and developed to ensure we maintain a highly motivated and engaged team
  • Work closely with Payroll Operations Managers to oversee daily operations and deliverables, driving client delivery in accordance with KPI’s and SLA’s whilst trying to exceed expectations and bring value to our clients.
  • Support and coach the team to resolve issues where they occur but take ownership of escalations where required ensuring they are resolved in a timely manner and clients are kept updated throughout.
  • Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity
  • Ability to interact and partner with clients and third parties towards a common goal.
  • Collaborate with other departments on driving continuous improvements and contribute towards our team mission to ‘get things done’
  • Work with the Payroll Process Improvement Specialist to propose and provide context to system enhancement initiatives and process improvements
  • Attends and participates in leadership training and seminars and other professional development opportunities
  • Assist the Payroll Operation Managers with the interview and selection of new team members

What are we looking for in you?

  • Excellent written and verbal communication skills
  • Natural problem solving skills
  • Strong team player who can think about the bigger picture
  • Excellent attention to detail
  • Partnering and influencing skills
  • Experience with leading people and building high performing teams
  • Demonstrated ability to work in a fast-paced, high-growth environment and a high-performance culture
  • A positive attitude and desire to succeed
  • A team member who lives the company values

What we can offer you?

As well as offering you the opportunity to be innovative and ambitious, iiPay believe in offering a competitive salary, generous benefit package and a great culture and employee engagement initiatives, not to mention our other benefits below!

  • Competitive salary and Cafeteria package
  • Monthly free breakfasts
  • Continuous development and financial assistance for education and professional memberships
  • Great company events!
  • Friendly working environment
  • Flexible working

Please note that we do not use agencies in our recruitment and cannot accept unsolicited CV.

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