Are you looking for an exciting opportunity to be a leader within a highly successful global payroll services business? Are you an innovative and experienced Irish Payroll Specialist or leader? Are you looking to take your career to the next level by driving success through our values of Respect, Integrity, Teamwork, Accountability, Diversity and Community? Do you have a strong work ethic, global mindset and the desire to help build a great culture?
iiPay, winners of the Global Payroll Supplier of the Year award 2020 is a high growth, innovative company, based in US, Europe and Singapore recognized for delivering an outstanding customer experience and service levels. Our payroll managed service is underpinned by our market leading global payroll management system delivering a unique client experience and value-added services.
iiPay has a unique opportunity for a highly experienced and motivated Irish Payroll Team Leader who wants to lead a team of Irish Payroll associates in delivery of timely and accurate payrolls to help drive to our goal of ‘Paying the Planet’.
Our highly motivated and engaged team members are at the heart of our success! This role requires being responsible for ensuring our clients receive exceptional service and support. The lead will supervise all aspects of payroll, administration and client employee interactions and will be responsible for coaching and developing members of the team. Additionally, the incumbent will facilitate communication, proactively identify issues, lead issue resolution, complete root cause analysis after resolving issues and provide guidance and support to the team. The incumbent will also liaise between the internal groups working on current Payroll needs which impact clients. Additionally, the team lead will always focus on delivering excellent service to our clients, and internal teams.
The successful candidate requires minimum 3 years of Irish Payroll experience and the ability to demonstrate a proven track record in the following areas:
Payroll delivery and service level management
Delivering accurate and compliant Irish payroll processing for a group of assigned clients and payrolls, co-ordinating the client’s requirements and managing the process.
Scheduling and time management
Managing and delivering client payrolls against the agreed schedule – communicating directly with clients to meet or exceed the client deadlines and expectations. Escalating issues within the client and iiPAY teams to meet and exceed agreed service level agreement.
Individually and as a team member strive to improve the systems, processes and payroll delivery environment to maximise the efficiency and accuracy of our client contracts. iiPay team members must be focused on maintaining a high customer satisfaction rating.
Managing and maintaining clear and informative communications to clients, implementation team and client account managers.
Country legislation knowledge
Take responsibility for being the primary operations contact point for the Ireland, developing and maintaining detailed knowledge of the statutory processes and legislative deadlines.
Working closely with the implementations team to take-on new payrolls and clients in the capacity of Irish Subject Matter Expert.
Owning or contributing to specific company projects such as improving and/or changing systems, processes or functions within the business.
Escalation and problem resolution
Owning, managing and resolving client escalations, seeking help and advice where needed. Working with the payroll provider management team to enhance and develop the processes and outcomes for our partner network.
What are we looking for in you?
What we can offer you?
As well as offering you the opportunity to be innovative and ambitious, iiPay believe in offering a competitive salary, generous benefit package and a great culture and employee engagement initiatives, not to mention our other benefits below!
Please note that we do not use agencies in our recruitment and cannot accept unsolicited CV.