January 27, 2021

Irish Payroll Team Leader

Are you looking for an exciting opportunity to be a leader within a highly successful global payroll services business? Are you an innovative and experienced Irish Payroll Specialist or leader?  Are you looking to take your career to the next level by driving success through our values of Respect, Integrity, Teamwork, Accountability, Diversity and Community? Do you have a strong work ethic, global mindset and the desire to help build a great culture?


iiPay, winners of the Global Payroll Supplier of the Year award 2020 is a high growth, innovative company, based in US, Europe and Singapore recognized for delivering an outstanding customer experience and service levels. Our payroll managed service is underpinned by our market leading global payroll management system delivering a unique client experience and value-added services.


iiPay has a unique opportunity for a highly experienced and motivated Irish Payroll Team Leader who wants to lead a team of Irish Payroll associates in delivery of timely and accurate payrolls to help drive to our goal of ‘Paying the Planet’.


Role Overview


Our highly motivated and engaged team members are at the heart of our success!  This role requires being responsible for ensuring our clients receive exceptional service and support. The lead will supervise all aspects of payroll, administration and client employee interactions and will be responsible for coaching and developing members of the team. Additionally, the incumbent will facilitate communication, proactively identify issues, lead issue resolution, complete root cause analysis after resolving issues and provide guidance and support to the team. The incumbent will also liaise between the internal groups working on current Payroll needs which impact clients. Additionally, the team lead will always focus on delivering excellent service to our clients, and internal teams.



The successful candidate requires minimum 3 years of Irish Payroll experience and the ability to demonstrate a proven track record in the following areas:


Payroll delivery and service level management

Delivering accurate and compliant Irish payroll processing for a group of assigned clients and payrolls, co-ordinating the client’s requirements and managing the process.


Scheduling and time management

Managing and delivering client payrolls against the agreed schedule – communicating directly with clients to meet or exceed the client deadlines and expectations. Escalating issues within the client and iiPAY teams to meet and exceed agreed service level agreement.


Operational excellence

Individually and as a team member strive to improve the systems, processes and payroll delivery environment to maximise the efficiency and accuracy of our client contracts. iiPay team members must be focused on maintaining a high customer satisfaction rating.



Managing and maintaining clear and informative communications to clients, implementation team and client account managers.


Country legislation knowledge

Take responsibility for being the primary operations contact point for the Ireland, developing and maintaining detailed knowledge of the statutory processes and legislative deadlines.

Working closely with the implementations team to take-on new payrolls and clients in the capacity of Irish Subject Matter Expert.


Project delivery

Owning or contributing to specific company projects such as improving and/or changing systems, processes or functions within the business.


Escalation and problem resolution

Owning, managing and resolving client escalations, seeking help and advice where needed. Working with the payroll provider management team to enhance and develop the processes and outcomes for our partner network.



What are we looking for in you?


  • Previous experience of managing a team
  • Has worked in a multi-client payroll environment, managing a diverse range of payrolls and client relationships.
  • Proven track record of delivering Irish payrolls whilst adhering to strict service level agreements. Competent with all Irish complexities, including different terms and conditions and treatment of elements.
  • Calculate payroll adjustments including absences, commissions, bonuses, and other deductions.
  • Administration of payroll related schemes i.e. Pension, Bike to Work, etc.
  • Prepare payroll related documentation including new hire registration, year end statements and salary certificates
  • To be fully compliant with all Ireland legislation, statutory monthly and yearly requirements
  • Is experienced in working with international clients both small and large (FTSE & Fortune 500) and has the ability to communicate clearly and gain trust with your client contacts.
  • Is a highly motivated and driven professional, with excellent communication skills and a track record of delivering high levels of customer satisfaction.
  • Experience of working within a regulated (ISAE 3402 / SSAE 16) service delivery environment.
  • Extremely organised and takes pride in standards of work.
  • Can demonstrate the ability to interact effectively with iiPay’s clients and be assertive
  • Has intermediate to high Excel skills and is capable of effectively and efficiently manipulating data within an Excel workbook.


What we can offer you? 


As well as offering you the opportunity to be innovative and ambitious, iiPay believe in offering a competitive salary, generous benefit package and a great culture and employee engagement initiatives, not to mention our other benefits below!


  • 25 days’ vacation plus Bank Holidays
  • Company Sick Pay
  • Pension Scheme
  • Private medical cover
  • Critical Illness cover
  • Death in Service cover
  • EAP
  • Monthly free breakfasts
  • Daily free fruit
  • Continuous development and financial assistance for education and professional memberships
  • Great company events!


Please note that we do not use agencies in our recruitment and cannot accept unsolicited CV.

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