November 20, 2018

IT Support Analyst


Are you looking for an exciting opportunity to be a leader within a highly successful global payroll services business? Are you an experienced IT Support Analyst?  Are you looking to take your career to the next level by driving success through our values of Respect, Integrity, Teamwork, Accountability, Diversity and Community? Do you have a strong work ethic, global mindset and the desire to help build a great culture?


iiPay is a high growth, innovative company, based in US and UK, focused on delivering an outstanding customer experience and service levels. Our payroll managed service is underpinned by our market leading global payroll management system delivering a unique client experience and value-added services.


iiPay has a unique opportunity for a experienced and motivated IT Support Analyst to be based in Dallas, who wants to be part of this rapidly expanding business, taking on the responsibility of delivering ad supporting IT services across the business to help drive to our goal of ‘Paying the Planet’.


iiPay are rapidly expanding and as such require additional resource to fulfil IT support requirements

Working as part of a helpdesk you will resolve both 1st / 2nd line IT issues along with taking the lead in delivering a variety of international IT projects from concept through to completion.



  • Deliver 1st / 2nd line IT Support services across the business
  • To problem solve, provide solutions and play an interactive role within a team environment.
  • Provide support to existing IT operations
  • Undertake IT projects from concept through to completion as per the company’s roadmap


The successful candidate will be required to deliver IT Support across the business.  You will have superb communication and interpersonal skills coupled with a professional telephone manner. You must be able to work well within a team and manage your own time effectively. You will be able to pick up and learn new technologies quickly.


You will be the first point of contact for all IT queries across a wide range of IT disciplines. The role will involve resolving IT issues, configuring software and hardware and supporting the IT infrastructure across our different locations. You will also be able to deliver a variety of IT projects across the business.

We are looking for someone with MCP, MCSA or equivalent qualifications or relevant experience working in a similar role.


This role is office based in Dallas and cannot be a remote position. There may be a small amount of travel required.



What can we offer you?

As well as offering you the opportunity to be innovative and ambitious, iiPay believe in offering a competitive salary, generous benefit package and a great culture and employee engagement initiatives, not to mention our other benefits below!


  • 3 Weeks’ vacation
  • Additional 10 to 12 Holidays and Floating days
  • Paid Sick and FML days
  • Medical, Dental and Vision plans
  • Life/ AD&D
  • Voluntary Life/AD&D
  • Voluntary Long-Term Disability
  • Voluntary Worksite Benefits
  • 401(k)
  • Daily free snacks and beverages
  • Monthly free breakfasts
  • Free Parking
  • Free gym within the office building
  • Continuous development and financial assistance for education and professional memberships
  • Great company events!


Please note that we do not use agencies in our recruitment and cannot accept unsolicited resumes from agencies.


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