The successful candidate requires a minimum 2 years of IT experience in a support role and the ability to demonstrate a proven track record in the following areas:

• Monitor our Helpdesk ticketing system, completing support requests as appropriate, in accordance with our internal procedures and KPIs
• Allocate tickets to Helpdesk agents when they cannot be completed by yourself
• Monitor responses to requests raised with the Helpdesk
• Provide remote, telephone and email support to end users across all iiPay’s locations
• Maintain our high standards particularly regarding end user communications and response times
• Create new user accounts and manage and update permissions and passwords where required
• Support the in-house hardware (i.e. Changing printer toner, replacing cables, setting up video conferencing, onboarding and offboarding users, moving computers etc.)
• Maintain an up-to-date knowledge of current operating systems and standard software packages, including both Microsoft Windows and Office 365
• Engage in training opportunities to further develop skills and knowledge in key areas, such as desktop support, networking, and operating systems
• Complete any other tasks as requested by your line manager or a senior member of staff
• Greet new team members in the office on their first day to ensure that they have the correct equipment and that it is all working

What are we looking for in you?

• A relevant IT/Computing qualification is preferable but not essential
• Experience with Microsoft operating systems, including installation and configuration, Active directory, 365 etc
• Experience with computer and peripheral hardware servicing and basic repairs
• Knowledge and understanding of standard office software packages
• A good standard of written and oral communication
• Ability to work effectively both on your own and within a team environment taking direction from and supporting other colleagues
• The ability to manage time and be flexible and adaptable to customer needs and business requirements

What we can offer you? 

As well as offering you the opportunity to be innovative and ambitious, iiPay believe in offering a competitive salary, generous benefit package and a great culture and employee engagement initiatives, not to mention our other benefits below!

• Competitive salary and Cafeteria package
• Monthly free breakfasts
• Continuous development and financial assistance for education and professional memberships
• Great company events!
• Friendly working environment
• Flexible working