Are you looking for an exciting opportunity to be a leader within a highly successful global payroll services business? Are you an innovative and experienced Manager? Are you looking to take your career to the next level by driving success through our values of Respect, Integrity, Teamwork, Accountability, Diversity and Community? Do you have a strong work ethic, global mindset and the desire to help build a great team and culture?
iiPay is a high growth, innovative company, based in US and Europe, focused on delivering an outstanding customer experience and service levels. Our payroll managed service is underpinned by our market leading global payroll management system delivering a unique client experience and value-added services.
Based in the UK, US and Hungary. iiPay is a highly successful global payroll and payments services business, providing fully managed payroll and clinical payment services to world leading companies. Our service is underpinned by our market leading global payments management system delivering outstanding client experience and service levels iiPay is looking for a Payroll Specialist who wants to be part of this rapidly expanding business, joining an experienced team of payroll specialists helping us to achieve our goal of ‘Paying the Planet’.
Our highly motivated and engaged team members are at the heart of our success!
Based in our new Budapest Office in Hungary, The Payroll Specialist will own and deliver the Italy payrolls for a range of international clients.
Working closely with a variety of clients to professionally deliver a quality Italian payroll service.
Working in collaboration with iiPay’s payroll teams based in the UK, US and Hungary to service iiPay’s global client base.
Key objectives of the role
The successful candidate requires experience, skills and a proven track record in the following areas:
Payroll delivery and service level management
Implementation and Delivery of accurate and compliant Italian payrolls for a group of assigned global clients. The ability to co-ordinate and deliver on a variety of client requirements to ensure statutory compliance and an efficient service.
Individually, and as a team member, strive to improve the systems, processes and payroll delivery environment to maximise the efficiency and accuracy of our service, for our clients. iiPay team members must be focused on maintaining a high customer satisfaction rating.
Managing and maintaining clear and informative communications to clients, payroll operations management and client account managers.
Country legislation knowledge
Take responsibility for being the primary contact point for the assigned Spanish payrolls, developing and maintaining detailed knowledge and understanding of the statutory processes and legislative deadlines in Italy.
Working closely with the implementation team to take-on new client payrolls in Italy.
Owning or contributing to specific company projects such as improving and/or changing systems, processes or functions within the business.
Escalation and problem resolution
Owning, managing and resolving client escalations, seeking help and advice where needed.
Has worked in a multi-client payroll environment, managing a diverse range of payrolls and client relationships.
Proven track record of delivering Italy payrolls whilst adhering to strict service level agreements.
Competent with all Italian payroll complexities, including different terms and conditions and the compliant treatment of differing wage codes.
To be fully compliant with all Spanish legislation, and periodic statutory requirements.
Multilingual with Italian and Business English as a key essential languages.
Is experienced in working with international clients both small and large (FTSE & Fortune 500) and has the ability to communicate clearly and gain trust with clients.
Is a highly motivated and driven professional, with excellent communication skills and a track record of delivering high levels of customer satisfaction.
Experience of working within a regulated (ISAE 3402 / SSAE 16) service delivery environment.
Extremely organised and takes pride in the standard of their work.
Can demonstrate the ability to interact effectively with iiPay’s clients and be assertive in a professional manner
Has intermediate to high Excel skills and is capable of effectively and efficiently manipulating data within an Excel workbook.