The successful candidate requires minimum 5 years of experience and the ability to demonstrate a proven track record in the following areas:

Payroll delivery and service level management

Delivering accurate and compliant payroll processing for a group of complex assigned clients and payrolls. The ability to co-ordinate and deliver on a variety of client requirements.

Team Leadership

Recruit the very best talent for this new operation, Supervise and manage to develop a high performing team. Offer full support and advice to the team on all aspects of payroll and software systems. Mentor team members in regard to our company culture, values and vision.

Client Servicing

Deliver client service with excellence as standard. Build client relationships to achieve our service performance levels on a weekly, monthly and annual basis and exceed client expectations. Managing and delivering client payrolls against the agreed schedule – communicating directly with clients and external third parties to meet or exceed the client deadlines.

Systems & Analytical

Excellent IT solutions experience, advanced excel skills and high analytical skills with the ability to suggest and improve current systems and processes.

Operational excellence

Individually, and as a team member, lead projects to improve the systems, processes and payroll delivery environment with the goal of maximising the efficiency and accuracy of our client interactions and ensuring a high level of client satisfaction. Design, operate, monitor and improve all end to end processes.

Communication

Managing and maintaining clear and informative communications to clients, our partners, management, implementation team and client account managers.

Escalation and problem resolution

Owning, managing and resolving client escalations, seeking help and advice where needed. Working with the payroll provider management team to enhance and develop the processes and outcomes for our partner network.

What we are looking for in you

• The successful candidate will have a minimum 5 years of experience in a multi-client, complex payroll environment, managing a diverse range of payroll transactions and will have previously managed large teams.
• Proven track record of building and managing teams, including talent acquisition, retention and growth of the team.
• Experience working for a global company and managing shared services.
• Is assertive, decisive, with the ability to work under pressure in an extremely fast paced environment.
• High level of spoken and written Spanish and English is essential.
• Analytical and an excellent problem solver.
• Can demonstrate ability to build strong relationships.
• Flexibility to work across multiple time zones.
• Proven track record of delivering International payrolls and achieve strict service level agreements and working with multiple payroll organisations.
• Experience of working with international clients both small and large (FTSE & Fortune 500), demonstrating the ability to communicate clearly and gain trust with your client contacts.
• Highly motivated and driven professional, with excellent communication skills and a track record of delivering high levels of customer satisfaction.
• Experience of working within a regulated (ISAE 3402 / SSAE 16) service delivery environment.