July 12, 2021

Payments Associate

Are you looking for an exciting opportunity to be a key player within a highly successful global payroll services business? Are you looking to take your career to the next level by driving success through our values of Respect, Integrity, Teamwork, Accountability, Diversity and Community? Do you have a strong work ethic, global mindset, and the desire to help build a great culture?


iiPay, winners of the Global Payroll Supplier of the Year award 2020 is a high growth, innovative company, based in US, Europe and Singapore recognized for delivering an outstanding customer experience and service levels. Our payroll managed service is underpinned by our market leading global payroll management system delivering a unique client experience and value-added services.


iiPay has a unique opportunity for a highly experienced and motivated payments specialist to own and deliver investigator payments to help drive our goal of ‘Paying the Planet’.


Role Overview


Our highly motivated and engaged team members are at the heart of our success! The successful candidate is responsible for owning and delivering investigator payments processing in an accurate and timely manner, from implementing new studies to and reviewing and responding to any ad hoc payment queries from payees and clients.


1 year of payments experience preferred and the ability to demonstrate a proven track record in the following areas:


  • Funds Management – liaising with clients to ensure that funds are requested and received in adequate time for execution of payments
  • Ensure payments are processed in a timely manner and in line with agreed SLA’s
  • Reconciliation of client money accounts
  • Owning, managing, and resolving client queries – having direct contact with client where appropriate
  • Liaising with payment partners with relation to payment queries
  • Reviewing and making recommendations for process improvements
  • Assisting the Investigator Payments Supervisor with ad-hoc tasks and projects as required
  • Maintenance of process documentation


What are we looking for in you?


  • Strong interpersonal skills – ability to communicate with peers, payment providers, clients, and external vendors as necessary
  • Solid understanding of international payments, experience beneficial
  • Aptitude for working to strict deadlines
  • Ability to problem solve and pay close attention to detail
  • Strong time management – able to prioritise workload and ensure all tasks are completed, at both an independent and team level
  • Good knowledge of MS Office and Excel
  • Ability to take accountability for results and ownership of tasks


What we can offer you? 


As well as offering you the opportunity to be innovative and ambitious, iiPay believe in offering a competitive salary, generous benefit package and a great culture and employee engagement initiatives, not to mention our other benefits below!


  • Competitive salary and Cafeteria package
  • Monthly free breakfasts
  • Continuous development and financial assistance for education and professional memberships
  • Great company events!
  • Friendly working environment
  • Flexible working
  • Birthday day off!


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