Are you looking for an exciting opportunity to be a leader within a highly successful global payroll services business? Are you an innovative and experienced Manager? Are you looking to take your career to the next level by driving success through our values of Respect, Integrity, Teamwork, Accountability, Diversity and Community? Do you have a strong work ethic, global mindset and the desire to help build a great team and culture?
iiPay is a high growth, innovative company, based in US and Europe, focused on delivering an outstanding customer experience and service levels. Our payroll managed service is underpinned by our market leading global payroll management system delivering a unique client experience and value-added services.
iiPay has a unique opportunity for a highly experienced and motivated Payroll Operations Manager who, as we increase our market share and expand globally, wants to take on the responsibility of building a team to implement and deliver payrolls to our global clients to help drive to our goal of ‘Paying the Planet’.
This highly visible role is to supervise and manage a team of Payroll Specialists to implement and deliver payrolls for a range of global businesses. The role will see you working closely with a large number of clients on a day-to-day basis in order to professionally deliver a high-quality payroll service. The Payroll Operations Manager will collaborate with our global payroll teams to successfully service the full iiPay client portfolio.
Key objectives of the role
The successful candidate requires minimum 5 years of experience in payroll and Team Management and the ability to demonstrate a proven track record in the following areas:
Payroll delivery and service level management
Implement and deliver accurate and compliant payrolls for global clients. The ability to co-ordinate and deliver on a variety of client requirements to ensure statutory compliance obligations are met and an efficient service is delivered.
Recruit the very best talent for this new operation and Manage, lead and develop a high performing team. Offer full support and advice to the team on all aspects of payroll processing, compliance management and software systems. Mentor team members in regard to iiPay’s company culture, values and vision.
Deliver client service with excellence as standard. Build client relationships to achieve our service performance levels on a weekly, monthly and annual basis and exceed client expectations. Managing and delivering client payrolls against the agreed schedule – communicating directly with clients and external third parties to meet or exceed the client expectations, in terms of timeliness and accuracy.
Ensure that Payroll statutory services and advice within the remits of Payroll are delivered compliantly, efficiently and any agreed additional services are managed effectively, through the change control process.
Systems & Analytical
Excellent solutions experience, advanced excel skills and high analytical skills with the ability to suggest, improve and execute on current and future systems and process enhancements, in order to become more efficient, whilst remaining compliant with legislation.
Individually, and as a team member, lead projects to improve the systems, processes and payroll delivery environment with the goal of maximising the efficiency and accuracy of our client interactions and ensuring a high level of client satisfaction. Design, operate, monitor and improve all end to end processes. Driven to automate complex and/or manual operations.
Managing and maintaining clear and informative communications to clients, our partners, management, implementation team and client account managers. Providing timely, insightful and consistent reporting to key stakeholders.
Escalation and problem resolution
Owning, managing and resolving client escalations, seeking help and advice where needed. Working with other teams within iiPay to enhance and develop the processes and outcomes for our partner network.
What we are looking for in you