December 24, 2019

Payroll Operations Manager

Based in Dallas & Cheltenham, iiPAY is a highly successful global payroll services business, providing fully managed payroll services to a wide range of international businesses. iiPAY is a high growth company, focused on delivering an outstanding customer experience and service levels. Our payroll managed service is underpinned by our market leading global payroll management system delivering a unique client experience and value-added services. iiPAY is looking for an international Payroll Supervisor who wants to be part of this rapidly expanding business, joining an experienced team of payroll administration specialists.


Role Overview


To supervise and manage a team of 8 – 10 employees, delivering UK & international payrolls for a range of international businesses, reporting into the Global Payroll Operations Director. The role will see you working closely with a large number of clients on a day-to-day basis in order to professionally deliver a quality payroll service. The Payroll Operations Manager will collaborate with the Dallas, TX based payroll team to successfully service the full iiPay client portfolio. Within this role you will work closely with the Global Payroll Director to deliver projects, company objectives, introduce consistent processes and assist in driving the business strategies forward.


Key objectives of the role


The successful candidate requires 5 years of experience and the ability to demonstrate a proven track record in the following areas:

  • Payroll delivery and service level management
  • Delivering accurate and compliant payroll processing for a group of complex assigned clients and payrolls. The ability to co-ordinate and deliver on a variety of client requirement.
  • Team Leadership
  • Supervising and managing the team to support the Global Payroll Operations Director and developing a high performing team. Ability to offer full support and advice to the team on all aspects of payroll and software systems.
  • Systems & Analytical
  • Excellent IT solutions experience, advanced excel skills and high analytical skills with the ability to suggest and improve current systems and processes.
  • Scheduling and time management
  • Managing and delivering client payrolls against the agreed schedule – communicating directly with clients and external third parties to meet or exceed the client deadlines. Escalating issues within client and iiPAY to meet and exceed agreed service level agreement and client expectations.
  • Operational excellence
  • Individually, and as a team member, lead projects to improve the systems, processes and payroll delivery environment with the goal of maximising the efficiency and accuracy of our client interactions and ensuring a high level of client satisfaction.
  • Communication
  • Managing and maintaining clear and informative communications to clients, our partners, management, implementation team and client account managers.
  • Country legislation knowledge
  • Take responsibility for being the primary operations contact point for various countries, developing and maintaining detailed knowledge of the statutory processes for those countries. Working closely with the implementations team to take-on new payrolls and clients.
  • Escalation and problem resolution
  • Owning, managing and resolving client escalations, seeking help and advice where needed. Working with the payroll provider management team to enhance and develop the processes and outcomes for our partner network.

What we are looking for in you


  • The successful candidate will have 3-5 years of experience in a multi-client, complex payroll environment, managing a diverse range of payroll transactions and will have previously managed large teams.
  • Is highly assertive, interactive and has the ability to work under pressure.
  • Analytical and an excellent problem solver.
  • Competent with UK payroll complexities, including different terms and conditions and treatment of elements.
  • Experience of different pension schemes, salary sacrifice schemes, restricted stock units.
  • Can demonstrate ability to build strong relationships.
  • Proven track record of delivering UK & International payrolls and achieve strict service level agreements and working with multiple payroll organisations.
  • Experience of working with international clients both small and large (FTSE & Fortune 500), demonstrating the ability to communicate clearly and gain trust with your client contacts.
  • Highly motivated and driven professional, with excellent communication skills and a track record of delivering high levels of customer satisfaction.
  • Experience of working within a regulated (ISAE 3402 / SSAE 16) service delivery environment.
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