November 26, 2019

Payroll Operations Manager

Are you looking for an exciting opportunity to be a leader within a highly successful global payroll services business? Do you have 5 years’ experience processing payroll?  Have you managed a payroll team?  Are you an innovative and experienced leader?  Do you have a strong work ethic, global mindset and the desire to help build a great culture?


iiPay is a high growth, innovative company, based in US and UK, focused on delivering an outstanding customer experience and service levels. Our payroll managed service is underpinned by our market leading global payroll management system delivering a unique client experience and value-added services.


iiPay has a unique opportunity for an experienced and motivated Payroll Operations Manager who wants to lead a team of payroll specialists to our goal of ‘Paying the Planet’. This position is based in Dallas, TX.


Role Overview


Our highly motivated and engaged team members are at the heart of our success!  This role requires management of a growing team of 8 – 10 Payroll Associate employees, delivering international payrolls for a range of global businesses.


This role will also see you working closely with many clients on a day-to-day basis to professionally deliver a quality payroll service. The Payroll Operations Manager will collaborate with the UK based payroll team to successfully service the full iiPay client portfolio.  Within this role you will work closely with the Global Payroll Operations Director to deliver projects, company objectives, introduce consistent processes and assist in driving the business strategies forward. This is a highly visible role and you will need to build strong relationships with many stakeholders within the business.


Key objectives of the role


The successful candidate requires minimum 5 years of strong leadership experience and the ability to demonstrate a proven track record in the following areas:


Payroll delivery and service level management

Delivering accurate and compliant payroll processing for a group of complex assigned clients and payrolls. The ability to co-ordinate and deliver on a variety of client requirements.


Team Leadership

Strong leadership of the team to support the Global Payroll Operations Director and develop a high-performance culture. Ability to offer full support and advice to the team on all aspects of payroll and software systems.


Client Relationship Management

Collaborates effectively with clients throughout the payroll operations process.  Provides regular updates to clients on payroll progress, develops open and effective communications channels, encourages feedback, and proactively addresses issues.  Handles escalations and completes root-cause analysis when the desired result is not achieved.  Understands the importance of strong client partnerships/relationships.


Systems & Analytical

The successful candidate will be adept at learning new software systems and will have advanced excel skills. Having strong analytical skills and the capability to suggest, implement, and improve current systems and processes is of central to the role.


Scheduling and time management (ability to handle multiple priorities)

Managing and delivering client payrolls against the agreed schedule – communicating directly with clients and external third parties to meet or exceed the client deadlines. Escalating issues within client and iiPay to meet and exceed agreed service level agreement and client expectations.


Operational excellence

Individually, and as a team member, lead projects to improve the systems, processes and payroll delivery environment with the goal of maximising the efficiency and accuracy of our client interactions and ensuring a high level of client satisfaction.



Managing and maintaining clear and informative communications to clients, our partners, management, implementation team and client account managers.


Country legislation knowledge

Take responsibility for being the primary operations contact point for various countries, developing and maintaining detailed knowledge of the statutory processes for those countries. Working closely with the implementations team to take-on new payrolls and clients.


Escalation and problem resolution

Owning, managing and resolving client escalations, seeking help and advice where needed. Working with the payroll provider management team to enhance and develop the processes and outcomes for our partner network.



What are we looking for in you?


The successful candidate will have minimum 5 years of experience in a multi-client, complex payroll environment, managing a diverse range of payroll transactions.

Had demonstrated experience in building and managing a high-performance team – coaching, developing, mentoring to achieve professional and business goals.

Is highly assertive, interactive and can work well under pressure.

Can work independently and also be highly collaborative and build strong relationships.

Analytical and an excellent problem solver.

Proven track record of delivering payrolls and achieve strict service level agreements and working with multiple payroll organisations.

Experience of working with international clients both small and large (FTSE & Fortune 500), demonstrating the ability to communicate clearly and gain trust with your client contacts.

Highly motivated and driven professional, with excellent communication skills and a track record of delivering high levels of customer satisfaction.

Experience of working within a regulated (ISAE 3402 / SSAE 16) service delivery environment.


What can we offer you?


As well as offering you the opportunity to be innovative and ambitious, iiPay believe in offering a competitive salary, generous benefit package and a great culture and employee engagement initiatives, not to mention our other benefits below!


  • 3 Weeks’ vacation
  • Additional 10 to 12 Holidays and Floating days
  • Paid Sick and FML days
  • Medical, Dental and Vision plans
  • Life/ AD&D
  • Voluntary Life/AD&D
  • Voluntary Long-Term Disability
  • Voluntary Worksite Benefits
  • 401(k)
  • Daily free snacks and beverages
  • Monthly free breakfasts
  • Free Parking
  • Free gym within the office building
  • Continuous development and financial assistance for education and professional memberships
  • Great company events!


Please note that we do not use agencies in our recruitment and cannot accept unsolicited resumes

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