August 06, 2019

Process Administrator

Are you looking for an exciting opportunity to be a leader within a highly successful global payroll services business? Are you an innovative and experienced Administrator?  Are you looking to take your career to the next level by driving success through our values of Respect, Integrity, Teamwork, Accountability, Diversity and Community? Do you have a strong work ethic, global mindset and the desire to help build a great culture?


iiPay is a high growth, innovative company, based in US and UK, focused on delivering an outstanding customer experience and service levels. Our payroll managed service is underpinned by our market leading global payroll management system delivering a unique client experience and value-added services.


iiPay has a unique opportunity for a highly experienced and motivated Process Administrator who wants to drive the documentation of iiPay processes to help drive to our goals.



Our highly motivated and engaged team members are at the heart of our success!  This role requires the successful candidate to support and document business processes the standardization of our service delivery and to support continuous improvement.




The successful candidate will ideally have a payroll background, but this is not essential should they have solid administrative background and the ability to demonstrate a proven track record in the following areas:


Process Documentation delivery


Ability to build effective relationships with multiple business departments, to document existing processes and promote standardization.

Maintaining and developing internal document control processes and systems.

Maintain policies, processes and workflows on the company intranet, highlighting any policies or processes that need updating


Operational excellence


Individually and as a team member strive to improve the systems, processes and payroll delivery environment to maximise the efficiency and accuracy of our client contracts. iiPay team members must be focused on maintaining a high customer satisfaction rating.




Managing and maintaining clear and informative communications to internal teams to support the documentation of manager and client account managers. The successful candidate will be responsible for document control and updating internal systems.


Process Documents should be compiled in a standardized and concise format to ensure they are adopted by the appropriate teams as a suitable reference.


Country legislation knowledge


Working with the Payroll Teams, the Knowledge team and Supply Chain to support the documentation of the in country standard payroll services. To support the business with the standardization of services to our clients.


Project delivery


Contributing to specific company projects such as improving and/or changing systems, processes or functions within the business.


Escalation and problem resolution


Owning, managing and resolving escalations, seeking help and advice where needed.




  • Minimum 2 years’ experience in a similar office-based role
  • Strong business administration experience
  • A solutions-based thinker with a natural inquisitive mind
  • A natural problem solver, with a can-do attitude
  • Excellent attention to detail and high level of accuracy
  • A strong team player
  • Solid knowledge and experience of Microsoft Office packages (Excel, Visio, Word)


What we can offer you?


As well as offering you the opportunity to be innovative and ambitious, iiPay believe in offering a competitive salary, generous benefit package and a great culture and employee engagement initiatives, not to mention our other benefits below!

  • 25 days’ vacation plus Bank Holidays
  • Company Sick Pay
  • Pension Scheme
  • Private medical cover
  • Critical Illness cover
  • Death in Service cover
  • Monthly free breakfasts
  • Daily free fruit
  • Continuous development and financial assistance for education and professional memberships
  • Great company events!

Please note that we do not use agencies in our recruitment and cannot accept unsolicited CV.


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