June 21, 2022

Senior International Payroll Associate (Part-Time Job Share)

Are you looking for an exciting opportunity to join a highly successful, global business?  Are you focused and hard-working with the ability to be innovative?  Are you looking to build a career and develop knowledge in a growing market?  If our values of Respect, Integrity, Teamwork, Accountability, Diversity and Community resonate with you come and look further at iiPay.  Do you have a strong work ethic, global mindset and the desire to be part of a great culture?


iiPay, winners of the Global Payroll Supplier of the Year award 2020 is a high growth, innovative company, based in US, Europe and Singapore recognized for delivering an outstanding customer experience and service levels. Our payroll managed service is underpinned by our market leading global payroll management system delivering a unique client experience and value-added services.


iiPay has a unique opportunity for a highly experienced and motivated International Payroll Associate who wants to be part of this rapidly expanding business, taking on the responsibility of day-to-day communication and the delivery of timely, accurate and compliant payrolls for our clients, to help drive to our goal of ‘Paying the Planet’.


Role overview


Our highly motivated and engaged team members are at the heart of our success!  This role requires working closely with several clients daily in order to professionally deliver a quality payroll service; from receipt of the payroll instructions, to working with a number of in-country third-parties to produce final payroll reports. The candidate will need to recruit their analytical skills to review and validate data prior to employing strong communication skills to interact with the client in order to gain payroll approval.


The successful candidate must be available to work Monday to Wednesday, an additional day would also be beneficial.   The start date for this role would be September 2022.


The successful candidate requires experience and skills to be able to achieve the following:


Payroll delivery and service level management

Ensuring the delivery of accurate and compliant payroll processing for a range of clients to an exceptionally high standard, seeing 90% of client payrolls approved first time, whilst effectively managing the process with our trusted in-country partner network.


Scheduling and time management

Communicating directly with internal colleagues, clients and ICP’s, in order to meet and, often, exceed client deadlines. As needed, issues will be escalated within iiPay and at the client or ICP, in order to meet and exceed the agreed service level agreement, meaning that iiPay provide comprehensive responses and close outstanding queries/actions earlier than the defined contractual deadlines.

Proven ability to manage multiple clients and client projects while demonstrating strong discipline, professional diligence and attention to detail.


Operational excellence

The successful candidate will have a relentless focus on maintaining a high customer satisfaction rating and delivering an exceptional client experience. The candidate will, individually and as a team member, strive to improve the processes and approach to communication in order to optimise our payroll delivery environment.



Demonstrate leadership and outstanding verbal and written communications skills including the ability to effectively present and influence across multiple teams and levels within the organisation in order to meet client requirements.  The successful candidate is focused on client success and committed to doing all that is required to put iiPay in the best possible position to deliver an excellent customer service experience.


Country legislation knowledge

Having a level of knowledge in relation to country-specific payroll legislation and regulations across the globe, requirements for new starters, such as the taxation of company cars, sick leave legislations in various countries.


Project delivery

Owning or contributing to specific company projects such as improving and/or changing processes, systems or functions within the business.  Proven ability to successfully manage multiple clients and client projects while demonstrating strong discipline, professional diligence and attention to detail.  Partner with the Implementation and Project Management team to support with new client and payroll transitions.


Escalation and problem resolution

Owning, managing and resolving client escalations, seeking help from the Payroll Operations Manager/Director, where needed, whilst driving resolution. Working with the payroll provider management team to enhance and develop the processes and outcomes for our partner network.


Process Improvement

Identify process improvements and develop training materials in order to support the rest of the team.  You will champion process improvements and provide support, where needed, to others on the team.  Collate ideas from other team members on improvements that can be made to processes and how we collaborate and communicate with our clients and ICPs.


Your core activities will include:

  • Management of an allocation of international payrolls, including data processing and quality and accuracy reviews.
  • Review and resolve any outstanding payroll queries or requests by working directly with our clients and international third-party partners.
  • Maintaining accurate online document libraries for your clients by maintaining a standardised folder structure, updating contents with new versions of files and providing a clear summary of updated information.
  • Identify process improvements and develop training materials in order to roll out across the team. You will champion process improvements and provide support, where needed, to others on the team.
  • Collate ideas from the Payroll Operations team on improvements that can be made to processes and how we collaborate and communicate with our clients and ICPs.
  • Liaise with the Client Relationship Manager to identify weaknesses and work on solutions to improve those weaknesses.
  • Liaise with the Payroll Process Improvement Leader to be aware of current actions and give a steer from a Payroll Operations perspective.
  • Manage and resolve a wide range of queries that come both directly from the client and from your line manager.
  • Involvement with the recruitment, training and ongoing development of new operations team members.
  • Assist the Operations Manager with the second checking of the team’s output and suggest process improvements for increasing accuracy.


You may also be asked to take on additional responsibilities within the team as part of your core role. A reduction in the number of payrolls you will process will enable you to carry out such duties. Relevant training will be provided where necessary.


What we are looking for in you 


  • Experience working in an international payroll environment is essential.
  • Proven experience in client ‘facing’ responsibilities
  • Strong written and verbal communication skills are essential.
  • The ability to demonstrate analytical and problem-solving skills will prove incredibly beneficial to the candidate.
  • Intermediate Excel skills are a requirement for this role.
  • You may have excellent language skills and be fluent in any or all of the following, German, French, Polish, Italian, and Spanish, however this is not essential for the role
  • An individual with experience working in a controlled business environment, familiar if Data Security practices determined under ISAE 3402 and ISO 27001:2013.


What we can offer you? 


As well as offering you the opportunity to be innovative and ambitious, iiPay believe in offering a competitive salary, generous benefit package and a great culture and employee engagement initiatives, not to mention our other benefits below!


  • Competitive salary and Cafeteria package
  • Medical Insurance
  • Monthly free breakfasts
  • Continuous development and financial assistance for education and professional memberships
  • Great company events!
  • Friendly working environment
  • Flexible working


Please note that we do not use agencies in our recruitment and cannot accept unsolicited CVs.

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