The successful candidate requires experience and skills to be able to achieve the following:

Payroll delivery and service level management

Ensuring the delivery of accurate and compliant payroll processing for a range of clients to an exceptionally high standard, seeing 90% of client payrolls approved first time, whilst effectively managing the process with our trusted in-country partner network.

Scheduling and time management

Communicating directly with internal colleagues, clients and ICP’s, in order to meet and, often, exceed client deadlines. As needed, issues will be escalated within iiPay and at the client or ICP, in order to meet and exceed the agreed service level agreement, meaning that iiPay provide comprehensive responses and close outstanding queries/actions earlier than the defined contractual deadlines.

Proven ability to manage multiple clients and client projects while demonstrating strong discipline, professional diligence and attention to detail.

Operational excellence

The successful candidate will have a relentless focus on maintaining a high customer satisfaction rating and delivering an exceptional client experience. The candidate will, individually and as a team member, strive to improve the processes and approach to communication in order to optimise our payroll delivery environment.

Communication

Demonstrate leadership and outstanding verbal and written communications skills including the ability to effectively present and influence across multiple teams and levels within the organisation in order to meet client requirements.  The successful candidate is focused on client success and committed to doing all that is required to put iiPay in the best possible position to deliver an excellent customer service experience.

Country legislation knowledge

Having a level of knowledge in relation to country-specific payroll legislation and regulations across the globe, requirements for new starters, such as the taxation of company cars, sick leave legislations in various countries.

Project delivery

Owning or contributing to specific company projects such as improving and/or changing processes, systems or functions within the business.  Proven ability to successfully manage multiple clients and client projects while demonstrating strong discipline, professional diligence and attention to detail.  Partner with the Implementation and Project Management team to support with new client and payroll transitions.

Escalation and problem resolution

Owning, managing and resolving client escalations, seeking help from the Payroll Operations Manager/Director, where needed, whilst driving resolution. Working with the payroll provider management team to enhance and develop the processes and outcomes for our partner network.

Process Improvement

Identify process improvements and develop training materials in order to support the rest of the team.  You will champion process improvements and provide support, where needed, to others on the team.  Collate ideas from other team members on improvements that can be made to processes and how we collaborate and communicate with our clients and ICPs.

Your core activities will include:

• Management of an allocation of international payrolls, including data processing and quality and accuracy reviews.
• Review and resolve any outstanding payroll queries or requests by working directly with our clients and international third-party partners.
• Maintaining accurate online document libraries for your clients, updating with new versions and providing a clear summary of updated information.
• Collaborate with your peers to review payroll processes and identify opportunities to improve the processes in place.
• Work with your team leader to implement new processes and create a more efficient working environment.

What we are looking for in you 

• Experience working in an international payroll environment is essential.
• Proven experience in client ‘facing’ responsibilities
• Strong written and verbal communication skills are essential.
• The ability to demonstrate analytical and problem-solving skills will prove incredibly beneficial to the candidate.
• Intermediate Excel skills are a requirement for this role.
• You may have excellent language skills and be fluent in any or all of the following, German, French, Polish, Italian, and Spanish, however this is not essential for the role
• An individual with experience working in a controlled business environment, familiar if Data Security practices determined under ISAE 3402 and ISO 27001:2013.

What we can offer you? 

As well as offering you the opportunity to be innovative and ambitious, iiPay believe in offering a competitive salary, generous benefit package and a great culture and employee engagement initiatives, not to mention our other benefits below!

• 25 days’ vacation plus Bank Holidays
• Company Sick Pay
• Pension Scheme
• Private medical cover
• Critical Illness cover
• Death in Service cover
• Monthly free breakfasts
• Daily free fruit
• Continuous development and financial assistance for education and professional memberships
• Great company events!

Please note that we do not use agencies in our recruitment and cannot accept unsolicited CVs.