Are you looking for an exciting opportunity to be a leader within a highly successful global payroll services business? Are you an innovative? Are you looking to take your career to the next level by driving success through our values of Respect, Integrity, Teamwork, Accountability, Diversity and Community? Do you have a strong work ethic, global mindset and the desire to help build a great team and culture?
iiPay is a high growth, innovative company, based in US and Europe, focused on delivering an outstanding customer experience and service levels. Our payroll managed service is underpinned by our market leading global payroll management system delivering a unique client experience and value-added services.
As part of the Business Transformation Team the role involves working closely with every department within iiPay to ensure the technical requirements are understood and everyone is aligned for an accurate and timely delivery of the designed solution. The Solution Architect bridges the gap between our clients’ expectations and the best in practice iiPay business processes and technology solutions.
Key objectives of the role
The successful candidate requires business analyst, implementation and operational delivery experience:
Individually, and as a team member, assist new sales and internal transition projects to improve the systems, processes and payroll delivery environment with the goal of maximising the efficiency and accuracy of our client interactions and ensuring a high level of client satisfaction. Design, operate, monitor and improve all end to end processes. Driven to automate complex and/or manual operations.
Managing and maintaining clear and informative communications to clients, our partners, management, implementation team and client account managers. Providing timely, insightful and consistent reporting to key stakeholders.
Ability to communicate and present technical concepts to customers and/or senior management using architectural techniques
Escalation and problem resolution
Owning, managing and resolving system/process problems and appropriate escalations, seeking help and advice where needed. Working with the management team to enhance and develop the processes and outcomes for our business.
What we can offer you?
As well as offering you the opportunity to be innovative and ambitious, iiPay believe in offering a competitive salary, generous benefit package and a great culture and employee engagement initiatives, not to mention our other benefits below!
Please note that we do not use agencies in our recruitment and cannot accept unsolicited CV.