November 16, 2020

Technical Author

Are you looking for an exciting opportunity to be a leader within a highly successful global payroll services business? Are you an innovative and experienced Technical Author? Are you looking to take your career to the next level by driving success through our values of Respect, Integrity, Teamwork, Accountability, Diversity and Community? Do you have a strong work ethic, global mindset and the desire to help build a great culture?

 

iiPay is a high growth, innovative company, based in US, Europe and Singapore focused on delivering an outstanding customer experience and service levels. Our payroll managed service is underpinned by our market leading global payroll management system delivering a unique client experience and value-added services.

 

iiPay has a unique opportunity for a highly experienced and motivated Technical Author who wants to drive the successful delivery and maintenance of documentation of all of our products and features to support our core systems users in their day to day roles, and to help them overcome any challenges they may face to help drive to our goal of ‘Paying the Planet’.

 

Role Overview

 

Our highly motivated and engaged team members are at the heart of our success! This role requires the writing of specialist information based on our products and features, and how they work. You will need to be able to document and explain things in a way that is easy to understand by users of varying technical ability and language skills. The information can be presented in a variety of ways, such as user guides, how-to documents, training guides, short videos or built in help incorporated into our products. As a Technical Author, you will need to understand the products and applications and then be able to design and write documentation to be able to explain it to users.

 

Requirements:

 

The successful candidate requires the ability to demonstrate a proven track record in the following areas:

 

• Analysis of the information needs of the user
• Use of the products and features to understand the technology and applications for which documentation is required
• Creation and maintenance of a standardized process for document creation, management, and expiration
• Successful collaboration with developers and business users to define the level of documentation required and to clarify any technical issues
• Ongoing analysis and review of existing documentation or training material to ensure that it is kept up to date and still meets the business needs
• Organisation of information according to the users’ needs
• Index and catalogue all material and maintenance of a directory of document owners
• Working simultaneously on multiple projects and features to keep up with planned delivery of new or enhanced features

 

What are we looking for in you?

 

• A minimum of 3 years of Technical Author experience ideally within the Financial Services sector
• Strong communication skills and the ability to convey information clearly and concisely
• Experience in maintenance of document libraries on different platforms
• The ability to convert technical information from developers into document content that can be easily understood by our users in brief and simple language
• Exceptional written and oral communications skills, effective in both formal and informal settings
• Ability to work to tight deadlines
• Ability to work and execute in a fast-paced, dynamic environment
• An accurate and methodical approach to work
• Excellent planning and organizational skills
• Self-motivated with a passion for learning, and can work unsupervised and deliver to deadline
• An interest in software, technology, and technical writing
• Additional language skills are desirable given the international nature of our business

 

What we can offer you?

 

As well as offering you the opportunity to be innovative and ambitious, iiPay believe in offering a competitive salary, generous benefit package and a great culture and employee engagement initiatives, not to mention our other benefits below!

 

• Competitive salary and Cafeteria package
• Monthly free breakfasts
• Continuous development and financial assistance for education and professional memberships
• Great company events!
• Friendly working environment
• Flexible working

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