January 18, 2021

UK Payroll Operations Manager

Are you looking for an exciting opportunity to be a leader within a highly successful global payroll services business? Are you an innovative and experienced UK Payroll Operations Manager?  Are you looking to take your career to the next level by driving success through our values of Respect, Integrity, Teamwork, Accountability, Diversity and Community? Do you have a strong work ethic, global mindset and the desire to help build a great culture?


iiPay is a high growth, innovative company, based in US, Europe and Singapore focused on delivering an outstanding customer experience and service levels. Our payroll managed service is underpinned by our market leading global payroll management system delivering a unique client experience and value-added services.


iiPay has a unique opportunity for a highly experienced and motivated UK Payroll Operations Manager who wants to take on the responsibility of building a team to implement and deliver UK payrolls to our global clients to help drive our goal of ‘Paying the Planet’.


Role Overview


Our highly motivated and engaged team members are at the heart of our success!  This role requires supervising and managing a team of UK Payroll Specialists to implement and deliver UK payrolls for a range of global businesses. The role will see you working closely with a large number of clients on a day-to-day basis in order to professionally deliver a high-quality payroll service. The UK Payroll Operations Manager will collaborate with our global payroll teams to successfully service the full iiPay client portfolio.


The successful candidate requires minimum 5 years of payroll and team management experience and the ability to demonstrate a proven track record in the following areas:


Payroll delivery and service level management

Implement and deliver accurate and compliant UK payrolls for global clients. The ability to co-ordinate and deliver on a variety of client requirements to ensure statutory compliance obligations are met and an efficient service is delivered.


Team Leadership

Recruit the very best talent for this new operation and manage, lead and develop a high performing team. Offer full support and advice to the team on all aspects of payroll processing, compliance management and software systems. Mentor team members in regard to iiPay’s company culture, values and vision.


Client Servicing

Deliver client service with excellence as standard. Build client relationships to achieve our service performance levels on a weekly, monthly and annual basis and exceed client expectations. Managing and delivering client payrolls against the agreed schedule – communicating directly with clients and external third parties to meet or exceed the client expectations, in terms of timeliness and accuracy.

Ensure that Payroll statutory services and advice within the remits of Payroll are delivered compliantly, efficiently and any agreed additional services are managed effectively, through the change control process.


Systems & Analytical

Excellent solutions experience, advanced excel skills and high analytical skills with the ability to suggest, improve and execute on current and future systems and process enhancements, in order to become more efficient, whilst remaining compliant with legislation.


Operational excellence

Individually, and as a team member, lead projects to improve the systems, processes and payroll delivery environment with the goal of maximising the efficiency and accuracy of our client interactions and ensuring a high level of client satisfaction. Design, operate, monitor and improve all end-to-end processes. Driven to automate complex and/or manual operations.



Managing and maintaining clear and informative communications to clients, our partners, management, implementation team and client account managers. Providing timely, insightful and consistent reporting to key stakeholders.


Escalation and problem resolution

Owning, managing, and resolving client escalations, seeking help and advice where needed. Working with other teams within iiPay to enhance and develop the processes and outcomes for our partner network.



What are we looking for in you?


  • The successful candidate will have a minimum 5 years of experience in a multi-client, complex payroll environment, managing a diverse team to deliver exceptional client service.
  • Experience of configuring and setting up local payroll software.
  • Experience of using FMP software.
  • Proven track record of building and managing teams, including talent acquisition, retention, and growth of the team.
  • Demonstrated ability to develop and execute an operational plan to achieve the desired business results.
  • Experience working for a global company and managing shared services.
  • Is assertive, decisive, with the ability to work under pressure in an extremely fast paced environment.
  • High level of spoken and written English is essential, and additional languages an advantage.
  • Analytical and an excellent problem solver.
  • Can demonstrate ability to build strong relationships.
  • Flexibility to work across multiple time zones.
  • Experienced in managing budgets.
  • Experience of working with international clients both small and large (FTSE & Fortune 500), demonstrating the ability to communicate clearly and gain trust with your client contacts.
  • Highly motivated and driven professional, with excellent communication skills and a track record of delivering high levels of customer satisfaction.
  • Experience of working within a regulated (ISAE 3402 / SSAE 16) service delivery environment.


What we can offer you? 


As well as offering you the opportunity to be innovative and ambitious, iiPay believe in offering a competitive salary, generous benefit package and a great culture and employee engagement initiatives, not to mention our other benefits below!


  • 25 days’ vacation plus Bank Holidays
  • Company Sick Pay
  • Pension Scheme
  • Private medical cover
  • Critical Illness cover
  • Death in Service cover
  • EAP
  • Monthly free breakfasts
  • Daily free fruit
  • Continuous development and financial assistance for education and professional memberships
  • Great company events!


Please note that we do not use agencies in our recruitment and cannot accept unsolicited CV.

Apply for job