July 25, 2019

UK Senior Payroll Associate

Are you looking for an exciting opportunity to work within a highly successful global payroll services business? Are you an experienced payroll professional able to process a multitude of employment benefits? Are you looking to take your career to the next level with your expert knowledge and experience and drive success through our values of Respect, Integrity, Teamwork, Accountability, Diversity and Community? Do you have a strong work ethic, global mindset and the desire to help build a great culture?

Based in the UK and US, iiPay is a highly successful global payroll and payments services business, providing fully managed payroll and clinical payment services to world leading companies. Our service is underpinned by our market leading global payments management system delivering outstanding client experience and service levels

iiPay is looking for a Payroll Specialist who wants to be part of this rapidly expanding business, joining an experienced team of payroll specialists helping us to achieve our goal of ‘Paying the Planet’.

This position is based in Cheltenham.

Role Overview
Our highly motivated and engaged team members are at the heart of our success!

The Payroll Specialist will own and deliver the UK payrolls for a range of international clients. Working closely with a variety of clients to professionally deliver a quality UK payroll service. Working in collaboration with iiPay’s payroll teams based in the UK & US to service iiPay’s global client base.

Key objectives of the role
The successful candidate requires experience, skills and a proven track record in the following areas:

Payroll delivery and service level management
Delivering accurate and compliant UK payroll processing for a group of assigned clients and payrolls, co-ordinating the client’s requirements and managing the process.

Scheduling and time management

Managing and delivering client payrolls against the agreed schedule – communicating directly with clients to meet or exceed the client deadlines and expectations. Escalating issues within the client and iiPAY teams to meet and exceed agreed service level agreement.

Operational excellence

Individually and as a team member strive to improve the systems, processes and payroll delivery environment to maximise the efficiency and accuracy of our client contracts. iiPAY team members must be focused on maintaining a high customer satisfaction rating.


Managing and maintaining clear and informative communications to clients, implementation team and client account managers.

Country legislation knowledge

Take responsibility for being the primary operations contact point for the UK, developing and maintaining detailed knowledge of the statutory processes and legislative deadlines.

Working closely with the implementations team to take-on new payrolls and clients.

Project delivery
Owning or contributing to specific company projects such as improving and/or changing systems, processes or functions within the business.

Escalation and problem resolution
Owning, managing and resolving client escalations, seeking help and advice where needed. Working with the payroll provider management team to enhance and develop the processes and outcomes for our partner network.


We are looking for an individual who:

Has worked in a multi-client payroll environment, managing a diverse range of payrolls and client relationships.

Proven track record of delivering UK payrolls whilst adhering to strict service level agreements. Competent with all UK complexities, including different terms and conditions and treatment of elements.

Experience of different pension schemes, salary sacrifice schemes and auto enrollment.

To be fully compliant with all UK legislation, statutory monthly and yearly requirements

Is experienced in working with international clients both small and large (FTSE & Fortune 500) and has the ability to communicate clearly and gain trust with your client contacts.

Is a highly motivated and driven professional, with excellent communication skills and a track record of delivering high levels of customer satisfaction.

Experience of working within a regulated (ISAE 3402 / SSAE 16) service delivery environment.

Is a highly motivated and driven professional, with excellent communication skills and a track record of delivering high levels of customer satisfaction.

Extremely organised and takes pride in standards of work.

Experience of working within a regulated (ISAE 3402 / SSAE 16) service delivery environment.

Can demonstrate the ability to interact effectively with iiPay’s clients and be and assertive

Has intermediate to high Excel skills and is capable of effectively and efficiently manipulating data within an Excel workbook.

What we can offer you?

As well as offering you the opportunity to be innovative and ambitious, iiPay believe in offering a competitive salary, generous benefit package and a great culture and employee engagement initiatives, not to mention our other benefits below!


25 days’ vacation plus Bank Holidays
Company Sick Pay
Pension Scheme
Private medical cover
Critical Illness cover
Death in Service cover
Monthly free breakfasts
Daily free fruit
Continuous development and financial assistance for education and professional memberships
Great company events!

Please note that we do not use agencies in our recruitment and cannot accept unsolicited CV.

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