The successful candidate requires minimum 2 years of UK Payroll experience and the ability to demonstrate a proven track record in the following areas:

Payroll delivery and service level management

Delivering accurate and compliant UK payroll processing for a group of assigned clients and payrolls, co-ordinating the client’s requirements and managing the process.

Scheduling and time management

Managing and delivering client payrolls against the agreed schedule – communicating directly with clients to meet or exceed the client deadlines and expectations. Escalating issues within the client and iiPay teams to meet and exceed agreed service level agreement.

Operational excellence

Individually and as a team member strive to improve the systems, processes and payroll delivery environment to maximise the efficiency and accuracy of our client contracts. iiPay team members must be focused on maintaining a high customer satisfaction rating.

Communication

Managing and maintaining clear and informative communications to clients, implementation team and client account managers.

Country legislation knowledge

Take responsibility for being the primary operations contact point for the UK, developing and maintaining detailed knowledge of the statutory processes and legislative deadlines.

Working closely with the implementations team to take-on new payrolls and clients.

Project delivery

Owning or contributing to specific company projects such as improving and/or changing systems, processes or functions within the business.

Escalation and problem resolution

Owning, managing and resolving client escalations, seeking help and advice where needed. Working with the payroll provider management team to enhance and develop the processes and outcomes for our partner network.

What are we looking for in you?

• Has worked in a multi-client payroll environment, managing a diverse range of payrolls and client relationships.
• Proven track record of delivering UK payrolls whilst adhering to strict service level agreements. Competent with all UK complexities, including different terms and conditions and treatment of elements.
• Experience of different pension schemes, salary sacrifice schemes and auto enrolment.
• To be fully compliant with all UK legislation, statutory monthly and yearly requirements
• Is experienced in working with international clients both small and large (FTSE & Fortune 500) and has the ability to communicate clearly and gain trust with your client contacts.
• Is a highly motivated and driven professional, with excellent communication skills and a track record of delivering high levels of customer satisfaction.
• Experience of working within a regulated (ISAE 3402 / SSAE 16) service delivery environment.
• Is a highly motivated and driven professional, with excellent communication skills and a track record of delivering high levels of customer satisfaction.
• Extremely organised and takes pride in standards of work.
• Experience of working within a regulated (ISAE 3402 / SSAE 16) service delivery environment.
• Can demonstrate the ability to interact effectively with iiPay’s clients and be assertive
• Has intermediate to high Excel skills and is capable of effectively and efficiently manipulating data within an Excel workbook.